DAS is the market leader for legal expenses insurance. As the largest provider in the UK, they have been protecting individuals and businesses for over 40 years.

With 800 people working from a sizeable head office in Bristol, and regional offices all over the UK, IT waste comes as part of the territory.

From old Blackberry phones, through to PCs and peripherals, DAs recycle hundreds of unwanted IT products during a collection. As a large financial services organisation, legal compliance is of the utmost importance. So when DAS has redundant IT hardware to get rid of, they have to make sure they follow a robust process.

Josh Willis-Fry, IT Service Engineer, comments: “When it comes to compliance, we have to be on point. We can’t just put old kit on eBay and take the money in, we have to make sure that all data bearing hardware is processed correctly in line with our obligations through the data protection act, the WEEE regulation and GDPR.”

With responsibility for the business’ IT recycling, Josh takes no chances. He knows he has a duty of care to protect the organisation’s data even at the end of its economic life. He trusts XPO IT Services as his partner of choice to provide IT asset disposal services.

Josh explains: “We take huge comfort from the fact that XPO are so highly accredited. With the ADISA certification and the ISO marks, we know that they have the right processes in place to deal with the equipment we give them and to make sure that any constituent data is removed as part of the HDD shredding.”

From a collection perspective, Josh amasses all the unwanted IT equipment ready for a bulk collection. Once their storage is full, they reach out to one of XPO IT Services’ friendly account managers who organise a swift and painless collection.

Josh expands: “Our waste electrical equipment varies massively. We have everything you can think of. During the last collection XPO IT Services had to send their biggest lorry – it was massive! We all spent from 8am until 1pm bringing tech out of the building.  We had two friendly operatives helping to load the equipment into the lorry. Despite the mammoth task at hand, they completed it all with a smile on their face and were very helpful and professional.”


Why XPO IT Services?

For Josh, it’s clear why XPO IT Services is the ideal IT recycling partner:

“The account management is second-to-none. The communication is outstanding. They don’t pester me, but they’re always on hand to help in any way that they can. They have great timing to the way they keep in touch with us as a customer.

“Also, everything is pain-free. When you’re working in IT services as part of a large group, you have a diverse remit, this means I need to work with suppliers who can get the job done with the minimum amount of fuss. XPO always deliver without any issues and do it in a consistently friendly and helpful manner.

“From a compliance perspective, they’re always forthcoming in a timely fashion with the processing documentation, which gives us that final peace of mind that everything’s gone through smoothly. I can’t recommend them enough.”


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