ICO Fines Insurance Firm after Hacked Card Details used for Fraud

Blog > All > ICO Fines Insurance Firm after Hacked Card Details used for Fraud

An online holiday insurance company has been fined £175,000 by the ICO after IT security failings let hackers access customer records.

An online holiday insurance company has been fined £175,000 by the ICO after IT security failings let hackers access customer records.

More than 5,000 customers had their credit cards used by fraudsters after the attack on Staysure.co.uk.

Attackers potentially had access to over 100,000 live credit card details, as well as customers’ medical details. Credit card security numbers, the

number on the signature strips on the back of the cards, were also accessible despite industry rules that they should not be stored at all.

An ICO investigation found the company had breached the Data Protection Act by failing to keep the personal information secure. The company had no policy or procedures in place to review and update IT security systems, and had twice failed to update database software which could have prevented this incident. This left security flaws in the system, some for as long as five years, which hackers ultimately exploited to gain access to customer information.

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The author: XPO
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