Returns Management/Reverse logistics
XPO can deal directly with your customer/end-users. We can issue and handle RMA’s for you, as well as handle the whole returns process, including repair and repacking. We handle stock coming into our warehouse as carefully as stock leaving our warehouse. We prepare items going back into stock, refurbish any items that require this and recycle where necessary.
As Microsoft Registered Refurbishers we are able to provide top quality refurbished PC’s, including a genuine copy of Windows. We are also able to upgrade items and test faulty items. Any items we receive back are cleaned and tested, then refurbished or upgraded as necessary. These items are then packed and either resold by XPO or sent back to you.
Assembly & Rework
We can offer services to include assembly operation, at the quality that your customers expect from your brand. You can reduce cost on import duty by having your final assembly done in the UK, meaning you are as competitive as possible. If there is a slight issue meaning your product is not perfect i.e. incorrect labelling or an update requirement then we can help. If something like this arises and you have strict deadlines to keep to we can help you meet them. We can help complete imperative rework requirements to ensure you are on time and your product is presented exactly as your quality standards would expect.
Re-use & Trade in Schemes
XPO IT Services Ltd, wherever possible, aims to reuse any items that are returned to us, and we can offer this service to you, meaning you can encourage your customers to return old items without any hassle to you. We can manage the reuse and trade in schemes you implement. If the end user purchases any new items, you can offer to take back the old item for them. By having us collect any old equipment and like for like items, you can potentially obtain a return on these items and not have to pay for costly waste disposal. We receive the items from your customers, refurbish, clean and test them and resell or redeploy them back into the community. You can receive a rebate back on these items, as well as knowing you are doing your bit for the environment. You also receive full reports on anything we receive for your records.
WEEE & Recycling
We have an emphasis on re-use here at XPO; however some items are past the stage of refurbishment and have to be recycled. As an Authorised Approved Treatment Facility (AATF) we can handle and process all 14 categories of WEEE. We can produce evidence notes that you are required to supply to your compliance scheme. Please see below for details of our compliance services.
E-Tail Managed Solutions
We can manage your need to sell your products to your customers. We can cater for all electrical and electronic products, allowing you to sell direct to the customer, without the hassle of setting up and managing several online platforms. Increase your selling platforms without any hassle, access more customers and sell to them directly. This is great for excess & EOL stock inventory.
We can purchase surplus stock and take it off your hands. We will then sell it on for you, ensuring maximum return on these items. We can work with you to tailor your requirements for this surplus stock, we determine a resale price with you, whether you want to sell at a lower cost quickly, or higher cost over a longer period of time.
Producer Compliance Scheme Services
If you are an importer, a manufacturer or you sell equipment that is dependent of electricity or electronics for its main function, (excluding domestic lighting) this is classed as EEE, you are therefore likely to be a B2B, B2C or B2B/B2C producer and need to be a member of a Producer Compliance Scheme. We aim to reduce the cost of compliance by providing a complete one stop shop solution. (Our PCS Services will be trading under WEEE.co Compliance). As an AATF (Approved Authorised Treatment Facility) we have our own on site facilities to collect, weigh, categorise and treat WEEE. For more information about PCS Services and how we could reduce your costs please contact us.
Product and Counterfeit Destruction
Product destruction is vital when companies do not want their products reappearing in the marketplace. XPO IT Services can shred all types of product in their shredding plant, thus helping companies maintain product and brand integrity.
Our product destruction process begins with the secure collection and transportation to the recycling plant and then finally shredding. Certificates of Destruction are issued along with all of the relevant WEEE paperwork.
Customers are able to view the shredding on site and for some products we are able to carry out this service at your site.
Examples of what we can destroy:
- Uniform destruction
- ID badges and passes
- End of Life products
- Counterfeit Goods
- Faulty Products