Privacy Policy

What is this Privacy Policy for?

This privacy policy governs the data privacy of this website, its users and the individuals whose data we process.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

Your data

We want to make sure that any personal information we hold about you and your company is up to date. So if you think your personal information is inaccurate, you can ask us to correct or remove it at no charge to you. Please contact our marketing team and we’ll aim to get back to you within 48 hours: marketing@xpoitservices.co.uk.

Under the General Data Protection Regulation 2018, you have a right to know what personal information we hold about you. If you’d like a copy of the information we hold on you, you are entitled to email our marketing team and we’ll aim to get back to you within 48 hours: marketing@xpoitservices.co.uk clearly identifying yourself and the information you require. We will ask you to provide identification to ensure we do not disclose your information to the wrong person.

You can always tell us that you do not wish to receive direct marketing communications from XPO IT Services. But remember, if you do not want us to get in touch, you may miss out on valuable updates and offers. If you would prefer not to receive direct marketing communications from us, simply let us know at any time by contacting us as below or by following the opt-out instructions in the relevant communication.
Please email our marketing team if you wish to opt out of marketing communications: marketing@xpoitservices.co.uk.

You can also make choices about the cookies and targeted advertising. For more information about this, please refer to our section on cookies.

We believe that transparency is the key to a good working relationship. We appreciate that you trust us with information that is important to you and your company, and we want to be transparent about how we use it.
Here you will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.

Information you provide us

For marketing purposes

Some information is required to create an account within our marketing database, such as your name and your email address. This is the only personal information you have to provide to sign up to our mailing list and this will ensure that you are sent the correct news stories, offers and discounts via email marketing campaigns.

For the purpose of our services

Some information is required to create an account with our services team, such as company name and address, email address, name and contact telephone number. This is to ensure that we can deliver the most efficient and accurate service to your business.

Additional information

If you contact us or participate in a survey, contest, or promotion, we collect the information you submit such as your name, contact information, and message.

How we use this information

We use the information we collect for the following purposes.

Provide and maintain the services

We need to use your information to provide you with the services we offer and to give you customer support.

Working with partnered companies

XPO reserves the right to use work with partnering companies (without notification to the initial entity) if it is deemed necessary to complete collections efficiently and in compliance with the agreed services and audited accreditations undertaken in this SLA document. No companies would ever be used for any data processing and all companies used will have been pre-approved / pre-audited by XPO to ensure their competency in meeting the requirements and expectations of our (XPO) customers. All data which is collected will be sanitized within XPO’s own facility in Shropshire.

 

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website.

Cookies are small files saved to the users computer’s hard drive that track, save and store information about the users’ interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor it’s visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [https://www.google.com/privacy.html ].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and it’s owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if your express permission was granted when submitting any form to email process.
Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through a prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please contact us.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by not a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

External Links

Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and it’s owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution with regards to their own privacy and personal details. This website, nor its owners, will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and it’s owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URL’s (web addresses).

Users are advised to take caution and good judgment before clicking any shortened URL’s published on social media platforms by this website and it’s owners. Despite the best efforts to ensure only genuine url’s are published many social media platforms are prone to spam and hacking and therefore this website and it’s owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information